Introduction

Orient Group ("we," "our," or "us") is a Turkish trading company specializing in the international trade of food commodities, urea fertilizers, and steel products. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us regarding business inquiries. By accessing our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Full name and job title
• Company name and business registration details
• Email address and phone number
• Business address and shipping locations
• Payment and banking information for transactions
• Trade references and business credentials

Business Information

For our trading operations, we may collect:

• Product inquiries and specifications
• Order history and transaction records
• Shipping and customs documentation
• Quality certifications and compliance documents
• Communication records related to business dealings

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms

How We Use Your Information

We use the collected information for the following purposes:

Business Operations

• Processing and fulfilling trade orders
• Managing supplier and buyer relationships
• Providing quotes and product information
• Coordinating logistics and shipping
• Handling customs documentation and compliance

Communication

• Responding to inquiries and requests
• Sending order confirmations and updates
• Providing market intelligence and product updates
• Notifying you of changes to our services or policies

Legal and Compliance

• Complying with international trade regulations
• Meeting EU, Chinese, and other regional requirements
• Maintaining records as required by law
• Protecting against fraud and unauthorized transactions

Data Sharing and Disclosure

We may share your information with the following parties:

Business Partners

• Suppliers and manufacturers involved in your orders
• Shipping companies and freight forwarders
• Customs brokers and inspection agencies (SGS, BV, etc.)
• Banking institutions for payment processing

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Respond to government and regulatory authorities
• Protect our rights and prevent fraud
• Ensure the safety of our business operations

International Data Transfers

As an international trading company operating between Europe, China, and South America, your information may be transferred to and processed in countries outside your country of residence.

We ensure appropriate safeguards are in place for such transfers, including:

• Compliance with EU General Data Protection Regulation (GDPR) for European customers
• Adherence to applicable data protection laws in each jurisdiction
• Implementation of standard contractual clauses where required
• Data processing agreements with our business partners

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission using SSL/TLS encryption
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices
• Secure storage of physical and digital records

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a commonly used format.

Correction and Deletion

You may request that we correct inaccurate information or delete your personal data, subject to legal retention requirements.

Objection and Restriction

You may object to certain processing activities or request that we restrict how we use your information.

Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Retention periods vary based on:

• The nature of the information and our relationship with you
• Legal and regulatory requirements for record-keeping
• Statute of limitations for potential legal claims
• Business needs for historical transaction records

Transaction records related to international trade are typically retained for a minimum of 7 years as required by tax and customs regulations.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

We aim to respond to all inquiries within 30 days.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email where appropriate

We encourage you to review this policy periodically to stay informed about how we protect your information.